Customer takes Bell to court and wins, as judge agrees telecom giant can’t promise a price, then change it | CBC News


Source: Customer takes Bell to court and wins, as judge agrees telecom giant can’t promise a price, then change it | CBC News

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Why are computers so expensive in 2018?


We haven’t posted in our busy 2018 yet, but there has been a question popping up quite a bit of late when we have been quoting new computers for our clients. Why do computers seem so much more expensive than they were a year ago?

No, you aren’t imagining it. Desktop computers and laptops in particular are seeing higher prices these days and there are two main reasons for it that are completely out of purchasers controls.

Memory and video cards.

Memory affects any computing device of course and it has seen prices more than double since 2016. In June of 2016, 16GB of high-speed DDR4 RAM was available for as low as $70 (US). Flash forward to January 2018 and that same RAM now costs over $200 (US). Factor in the fluctuations in the Canadian dollar and you can see how the prices have been hard to predict.

The reasons for the jumps aren’t simple to explain, as they run from the increased demand in RAM for smartphones taking up production to a scale back on PC RAM manufacturing facilities on sales downturns around 2015. This was back when you found headlines predicting the death of the PC with the rise of the tablet. Go figure, that didn’t happen (with tablet sales actually way down) and the market hasn’t yet corrected for the manufacturing. Unfortunately, a correction isn’t expected until the end of 2018 at the earliest, which means almost all systems are seeing up charges based on RAM costs. This hits whether you are looking at custom builds or prepackaged “white box” systems. You might find a bit of a break on some older white box systems that were shipped before the prices rose, but you would be looking at systems well over a year old already and we don’t recommend those new.

On top of this comes the extraordinary situation facing the supply of video cards. Now for most business users this shouldn’t be a major issue. The average small business user can usually get by using the onboard video that ships with most computer systems. These can handle the simplest of duties, but if you’ve recently discovered the increased efficiency of using dual monitors or require more power for your rendering, you are in for some major sticker shock. Prices on video cards, even at the lowest ends have sky rocketed since December 2017.

The reason comes down to one thing. Cypto currencies, with Bitcoin being the most obvious. Trying to understand the connection between video cards and bitcoins is complex, but to keep it simple, they are essential for “mining” the coins that have such volatile prices. At the beginning of January 2018, prices for one bitcoin could be around $15,000 on any given day. Since then they have cratered down to around $6,000 per coin. That pricing generated a frenzy that has had people buying video cards at every price point. This has driven prices through the roof.

As an example, before Christmas, we had someone buy a Nvidia Geforce 1050TI video card for around $250. In mid-January, that same card was selling online for over $400. That card is in the low to mid range for video cards. Higher end cards that were normally $600 were going for upwards of $1500.

As you can imagine this has caused major issues with supply and demand for the parts and anyone needing a computer with more than the most basic needs is paying a hefty premium for it.

We’ve been having to discuss this in-depth with clients who are needing new systems, not out of a want, but out of pure business need. They are rightfully shocked at the increase in price of even basic systems. So the next question becomes, what do they do?

It always comes down to your budget, your needs and your timing. If you need something immediately it’s a good time to consider the refurbished market where you can get systems off lease at decent pricing. These tend to be anywhere from one to three years old and have been re-certified. The downside to those is that they are one to three years old. They are old tech, come with a very short warranty and they won’t have the lifespan of a new system. They might be able to hold you over until prices come down though.

If you would rather stick with new (which is always the best option) then you have to weigh your current need with the prospect of waiting. Memory prices won’t be changing for a while with trends continuing as they are, and even when new supply arrives it will take a while for prices to reflect that.

Video cards needed for mid to high range systems are a bit trickier. There is already a market correction taking place with bitcoins and the like, but it will probably take a few months for those cards to come back down to near normal retail pricing. Unfortunately, it means you are stuck with those higher prices if you must get something new now.

There are ways that you can refresh an older system for much cheaper, including a refresh of the operating system and the install of a new solid state drive. If you have questions, concerns or want to discuss such an upgrade, feel free to contact us. This market is a confusing one for anyone and its our job to keep up with it to advise you as best we can.

 

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Sayings 2.1: Even More Sayings Adapted to the Internet Age! [Pic]


sayings21 So true!

 

 

 

 

Source: Sayings 2.1: Even More Sayings Adapted to the Internet Age! [Pic]

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New MacOS Malware, Signed With Legit Apple ID, Found Spying On HTTPS Traffic


Source: New MacOS Malware, Signed With Legit Apple ID, Found Spying On HTTPS Traffic

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Your smartphone, your fingerprint and the law


With my new Pixel, I have been introduced to the modern world of using biometrics to secure my smartphone, something that my old blackberry world could never imagine. As useful as my fingerprint is to keep my phone casually secure, there has been a growing debate about the legality of using biometrics to secure any device. So to go with my new Android phone, I’ve been following some new Android sites and this led to a great article about the legal issues with biometrics and issues with law enforcement and border crossings. Given the state of the world right now, this seems more relevant than ever.

Note we can’t speak to the accuracy of the legalities discussed here, nor their relevance in Canada, however the notion of how to be sure you phone is secure from being unlocked by JUST your fingerprint, or facial recognition, or your eyes, is something to consider.

Your privacy, fingerprints and the Fifth Amendment

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This new ransomware ‘bluff’ trick is costing victims big, even though their files are never really in danger | ZDNet


Firms are paying five-figure ransoms after being tricked into thinking they have been hit by ransomware.

Source: This new ransomware ‘bluff’ trick is costing victims big, even though their files are never really in danger | ZDNet

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From Blackberry to Pixel – time for a change


All wrapped up and ready to start

All wrapped up and ready to start

So I made the switch. It was with a heavy heart that I gave up my Blackberry Z30 on the overlooked and underrated BB10 OS. Three weeks ago, I upgraded to a Google Pixel 128GB Android 7.1 powered smartphone and have been immersing myself in the world of Android.  Many of our clients have been asking our advice about where to go in a world where Blackberry has lost out, while others just want to know if the Pixel is any good. So I took the plunge and here’s my look at not just the Pixel, but what to expect when you make the change.

(note, I will get into the “why I gave up on BB” in another post…that’s a long story).

Short take on the Pixel? It’s simply an amazing piece of hardware. Look, you can find reviews of the specs and comparisons of the Pixel to the Galaxy S7 or the LG V20, just about anywhere. It’s hard to choose between any of those phones and you really can’t go wrong. So forget the specs.

I’ll be honest, as a messaging phone, the base install, with Gmail as the email tool…well…it sucks. Gmail is great if you use Gmail. Beyond that, I found it to be clunky when dealing with multiple email accounts and especially with my work based Office 365 host exchange account. I already knew that native android mail apps weren’t the best with its integration, so I went on the hunt through the many email apps available for Android.

And the winner is?

Blackberry hub for Android!!! Yay! Sorta…kinda…

Look I admit to being biased. Having the BB hub gives me at least some of the functionality that I thought BB10 was great for when it came to messaging. I actually just subscribed to it for its monthly fee ($1.50 CDN per month to be ad free), and the hub does come with their version of calendar, contact, password keeper and a few other apps I barely used on BB10. That being said, I’m not totally sold on it yet (the subscription can be cancelled any time). It lacks the swipe gestures that really made the Hub so useful (swipe right to peek) and again, it’s a bit clunky switching between account views. The one thing it doesn’t include is the amazing BB keyboard, the one thing I really wished it did have. Seriously, swipe typing is neat and I’m learning to use it, but why can’t any android keyboard include the simple “long press to capitalize” function. How hard is that??

So while I’ve settled on the Hub right now, I am testing a few others alongside it, including Nine and the Alto app (made by AOL of all people) as I research good Office 365 Android apps. Notice I am not using Outlook for Android or OWA for Android. These are…adequate, but I found they surprisingly had issues with how I use my work email, with a lot of subfolders I need to sync as I use rules to sort mail into them automatically. If you have a simpler setup they can work and are easily familiar.

So what about the rest of the phone? I won’t even get into finally having access to up to date apps. I always said I was not an apps person, that’s not why I use a smartphone but…damn once you have access there is a ton of stuff out there to try. Have fun with it, just beware to use only the Google Play (or Amazon) and watch those reviews, as they can be manipulated.

As for the rest of the phone, I’ve bullet pointed some features, tips and tricks to be aware of for those new to Android and the Pixel alike:

Pros:

  • The Pixel comes with Android 7.1 Nougat (they name versions after candy). This is significant as only the Pixel comes with 7.1 and most importantly, it’s pure stock Android. That’s a bit complex to explain why that matters, but the key is you get all security upgrades on the day of release and feature upgrades as fast as your carrier can release them (unless you buy it unlocked, then you aren’t limited by your carrier). Telus in Canada has been VERY quick with the releases, far faster than you’d find with competing Android phones. I had November security update in my first week and an OS update that Canada got first just last week. This is VERY good.
  • Quick charging and battery life: so far the battery life is good, not spectacular but good. What is amazing is the quick charging. I really can get about a 50% charge in 15-20 minutes. The battery does really depend on how you are using it. Turn off Facebook and don’t play any games and you can easily go a day plus on one charge (seriously what is with the drain from the FB android app).
  • Fantastic camera. I say this as I am actually a good test of cameras not due to any skill but because I have shakey hands (not due to my SCI, I’ve always had those). If I can take a decent picture with it, then anyone should do just as well. The Pixel does not include Optical Image Stabilization for its camera, but still handles pics with a sleight shake with ease. The video uses a steadying technique that looks better than a lot of the competition (see Samsung phones that don’t explode). That said it doesn’t come with as many tricks and gadgets as the Samsung phones do.
    • One quick note about the camera. The Pixel comes with a special offer from Google for unlimited storage of your ultra high-resolution pics and vids on Google Photo. Great offer, but there is a trick to this. It only covers pictures and videos uploaded from your phone. If you browse to your google photos account, you’ll find it shows only 15GB of storage. You can’t just plunk all your pictures into it because you bought a Pixel. However, all pics you take with the phone are stored for free no matter how much, FOREVER (or until you delete them).
      • One more note: I’m experimenting to see if Google detects pictures and videos taken from your phone or uploaded from your phone. It might be possible to load picture to your phone and then have them upload for free, but not sure on that yet.
  • If you are new to Android, remember you must setup a gmail account. You don’t need to use this for any purpose other than logging into your phone and making purchases in the Play Store. It will automatically be setup and you can create a new gmail account when you setup the phone. I have a private account I barely use (no you can’t have it). **Edit Dec 2 4pm: A reader updated me that you can use any account to register with Google Play. The Pixel did not make this apparent during setup, but good to know. I already had a gmail account, so just used that. So no extra step needed, you can use a primary email address.**
  • If you buy it soon (no timeline for this) the rep at Telus let me trade in my old phone and gave me over $200 in accessories that I normally wouldn’t have even thought about. What you get and how generous the rep is will vary, but if you are with Telus, Peter at Yorkdale Telus store spoiled me for items.
  • Finally (that I can think of for now), you get full 24/7 live support from Google for the lifetime of the phone. I’ve already had to use it once (when I somehow deleted some settings from the settings window…too much playing in the first day) and it was a breeze. They can remote into your phone and walk you through almost anything, so don’t be afraid to use it if you get lost.

Cons:

  • Environmental protection – not a lot. It’s rated as splash proof, not water proof, which was one that gave me second thoughts during my research (the Galaxy S7 is completely submersible for instance). How a phone can’t have that in this day and age for the price is odd.
  • The price. It’s a premium phone with premium price. Buying it outright will set you back $1000 CDN (approx) for the base model. I went on a two-year contract, and splurged a bit for the more storage…why? See next
  • No SD card expansion. If you get the 32GB version you are stuck, and keep in mind that just the OS and preloaded apps bring you down to about 23GB free to start. You’ll be clearing space in no time…so I recommend spending the extra on the 128GB version if you can.
  • The body materials of this thing are slippery as hell. The top part of the back is actually a glass window, so I can’t recommend a good case high enough. I am still looking for something that doesn’t add as much weight as an Otterbox (waiting on a case from urbanarmorgear.com), so beware of drops!
  • No wireless charging. Not a big deal to me, but it is something to consider.
  • Other than that, my only nitpick is the odd choice of the power button on the right side of the phone, just above the volume buttons. Why not the more natural top? Small nitpick.

I admit, I still miss how tight my BB10 was…but it was time for the change and with a few weeks in I am really enjoying the phone. Why didn’t I choose a Priv or Dtek60 from Blackberry is for another article and expect a followup to this one. For now, if you are ready to make the switch full-bore and put your BB (or are tired of Apple’s closed ecosystem), the Pixel is the top end for this holiday period.

Until the Galaxy S8 arrives in February/March…assuming it doesn’t burn up 🙂

Please feel free to comment or ask questions and if you have tips from more knowledgeable Android users, I’m all ears.

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Poison Tap – How $5 can hack your password locked computer.


So the world of computer security once again gets flipped on its ear.

There you are at your workstation, you need to go get a coffee or have a bathroom break and as per company policy you “lock” your computer (mac or pc) so that it requires your password to get back in and take you back to where you were.

Upon your return you find that your computer is still locked but as your get back to your work, you find small things different in your browsing experience. Nothing major at first but over the next few days you find that you suspect somebody remotely using your computer or accessing your password protected assets (banking, websites etc). What’s happened?

The new threat is the ease of which somebody now can walk by your station, insert a small usb device that hacks your pc and inserts hijack software into your computer. A few minutes later, after the usb device has been removed, you are still hacked and are still at the mercy of the hacker.

How can this be?

PoisonTap is the latest creation of Samy Kamkar, the tech behind a series of hacking devices and technologies that are super cheap and easy to implement. He provides this information in a whitehat capacity to show what is possible and then educate. He has since released the code and the specifications so that engineers and developers can learn from the vulnerability.

Kamkar was interview by ARS Technica ( a leading online news outlet) and said ” The primary motivation is to demonstrate that even on a password-protected computer running off of a WPA2 Wi-Fi, your system and network can still be attacked quickly and easily. Existing non-HTTPS website credentials can be stolen, and, in fact, cookies from HTTPS sites that did not properly set the ‘secure’ flag on the cookie can also be siphoned. ”

What this means is that this system hacks your browsers behind your password without needing your password due to the level of security the browsers use to store information. Macs are more vulnerable in that their browsing integration is more significant than on PCs whereby closing your browser BEFORE you lock your computer is more effective against this type of attack.

Kamkar explains further: ” Once the device is inserted in a locked Mac or PC (Kamkar said he hasn’t tested PoisonTap on a Linux machine), it surreptitiously poisons the browser cache with malicious code that lives on well after the tool is removed. That makes the hack ideal for infecting computers while they are only briefly unattended. ”

Obviously this type of attack requires a short and quick physical connection and wouldn’t apply to home environments but in large corporate spaces, public shared work places or public hotspots, this can be an extremely critical vulnerability.

The best way to defend against this type of hack in a public space, other than to take  your computer with you, is to shut it down completely before you leave even for a short break. Make sure your password is as complex as you can handle and prior to locking or leaving your computer unattended, shut down all browsers and apps so nothing is running in the background.

As always, if you have any questions or want to have a double-check of your own processes, contact us at Fixmycomputernow.com.

Original article: http://arstechnica.com/security/2016/11/meet-poisontap-the-5-tool-that-ransacks-password-protected-computers/

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The 5 Stages of Data Loss


” @!#$&!!! It’s all gone!” is a common phrase we hear when clients call with a horror story of losing information from one or more of their systems. Over the years, we have a had a pretty good track record on recovering lost data for our clients and we have found a common set of emotions that everybody goes through when critical information takes a hike. Let’s review…


1) DenialOtherwise known as “How could this happen?”

Yup, someone deleted something, emptied the trash where they keep all their important documents, spilt a drink on their keyboard because it was the only place to put the cup, dropped it into the lake because they had to move the Muskoka chair on the dock. We have heard them all. The Top 3:
a) The fire department used chemical foam to put the fire out, and my desk was no exception.
b) My dog has a weak bladder.
c) I didn’t know mice could eat through cables.

Data can get lost so easily. With “cloud” technology you would think less data loss would occur, but in our experience people are taking things for granted and there is actually MORE data loss happening.

2) Panic“Who can help me right now!”

So depending on the user’s technology level this can range from googling some answers from another unit, to asking a relative, neighbour, associate, doctor, dog walker, stranger delivering food etc. You need to resist the urge to grab the first “techie” person and get their advice. Find the right person for the job. Generally, we get the call from new clients after they have exhausted all other options until they ask somebody “Who else do you know who can get this recovered?”

3) Anger “Why me????”

“HOW MUCH??? But I only need my accounting data… it’s not a lot of data but it’s important!” Depending on data recovery methods that need to be implemented, it can range from inexpensive, in the couple of hundred dollars range, if we can do it in house or all the way up to the complicated lab work which can be in the thousands of dollars. How much depends on what happened to the technology and how fast you want it. It is NOT dependent on the volume of data to be recovered.


4) Bargaining “If I can just get my son’s irreplaceable grad photos back, I will be happy…”

This is the waiting game. Calling every 2 hours, sending emails and texts every 30 minutes does not help speed up the process. Recoveries generally take time and sometimes it can be a few hours, sometimes it can be days. It all depends on the recovery method and complexity of the damage.


5) Salvation “OMG, you got it back!? It’s finally over!”

Yes, in most cases we can get the data back if you are okay with the fees. Sometimes, the fees are too high for the value of the data and so the process never happens but you have the choice. There are always certain cases that are unrecoverable but we usually know this up front. If a harddrive has melted down into liquid metal due to a fire, there is nothing we can do for that drive.

SO WHAT IS THE SOLUTIONS TO PREVENTING THIS TYPE OF SITUATION?

http://www.backupmycomputernow.com
A proper backup solutions can prevent the need for recovery – eliminating the stress, delay and drain on your wallet.

For more articles on backup:

https://fixmycomputernow.wordpress.com/2015/11/06/cryptowall-returns-for-another-round-with-cryptowall-4-0/

or

 

 

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Bing and Google improving search spam security


This took long enough by both of the major search providers. As the article below shows, Bing is finally blocking the promoted ads for companies claiming to provide tech support, but are nine time out of ten a scam. At the same time, Google has started blocking advertising for payday loans (Facebook has done this as well).

Keeping up with the scam artists is a full time job, but I sometimes think the search engine providers drag their heels a bit too long in trying to address these issues. This one is a win for us all.

Bing Bans Tech Support Ads – their mostly scams

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